At Twin City Bank, the basis of each customer relationship is trust.  You have chosen to do business with Twin City Bank, and we are obligated to honor that relationship with great care, beginning with the information you have chosen to share with us.  We believe that your privacy should not be compromised.  At the same time, we want to offer you the array of financial products and services you need to accomplish your financial goals. We believe we can do both through the privacy policy outlined below.

We collect, retain and use information about you only where we reasonably believe that it will help administer our business or provide products, services and other opportunities to you.  We collect and retain information about you only for specific business purposes and we will tell you why we are collecting and retaining it, upon your request.  We use information to protect and administer your records, accounts and funds; to comply with certain laws and regulations; to help us design or improve products and services and to understand your financial needs so that we may provide you with quality products and superior service.

Twin City Bank receives nonpublic personal information about you from the following sources – your applications or other forms, from your transactions with us, third-party verification systems or from consumer-reporting agencies. 

We continually strive to maintain complete and accurate information about you and your accounts, however, should you ever believe that our records contain inaccurate or incomplete information about you, please notify us.  We will investigate your concerns and correct any inaccuracies.  In addition, each Twin City Bank employee is required to follow our Privacy Policy.

Twin City Bank is committed to the security of your financial and personal information.  All of our operational and data processing systems are in a secure environment that protects your account information from being accessed by third parties.  We maintain and grant access to customer information only in accordance with our internal security standards.

We do not reveal specific information about your account or other personally identifiable data to parties outside the Bank unless:  1) you request or authorized it; 2) the information is provided to help complete a transaction initiated by you; 3) the information is provided to a reputable credit bureau or similar information reporting agency; or 4) the disclosure otherwise is lawfully permitted or required.  We do not provide account or personal information to other companies for the purpose of independent telemarketing or direct mail marketing of any non-financial products or services of those companies.

Twin City Bank conducts business with third parties; it requires its vendors and suppliers to maintain similar standards of conduct regarding the privacy of personally identifiable customer information provided to them. 

Twin City Bank recognizes and respects the privacy expectations of our customers.  We want our customers to understand our commitment to privacy in our use of customer information.  As a result of our commitment, we have developed these Privacy Principles. 

Customers who have questions about these Privacy Principles or have a question about the privacy of their customer information should call Twin City Bank 360-414-4101